The biggest room in the world is the room for improvement. Officially author unknown, but I heard it from my mother, more than once. Reading Better People, Better Process may make it seem like I’m one of those touchy-feely “people over process” types. I confess I have a fondness for people but I’m also a big fan of process. Luckily, people and process don’t exist as either/or. People and process exist as both/and. Here’s a process that can both improve your other processes your people,

Words convey meaning. They’re how we take the stuff deep in our brains and share it with others. They also self reinforce. David Levy says “not only do our attitudes and perceptions affect our use of language, but our use of language in turn influences our attitudes and perceptions.”1 I came across some new words reading Joe Little’s blog entry Two Cheer’s for the Nokia Test. In the post Joe says: “Why do I like it? I think it is a simple way to set