One Issue – Two Sides: Safety and Trust

When we flip the safety discussion over, we find trust. When I trust you I provide the safety you need to take risks and speak your truth without fear of ridicule, rejections or retribution. What Does Trust Mean? I like to use the following four beliefs I learned from...
Why Not Ask Why?

Why Not Ask Why?

It all started with a tweet I posted: “Why” questions trigger feelings bypassing data input and thinking. #dontdothat As this got retweeted, interesting questions started coming my way: What about the Five Whys? Do you have data? What is your context? All...

Generating Safety

Most of the time, most of the people don’t put a lot of thought into their behavior. They run an “auto-pilot” program that governs how they respond. If we examine the elements that generate behavior, we get something like this list: Physical...
The Blame Game

The Blame Game

Engelbert watched Pam nervously chew on her knuckle as she stood in the door of his office, answering his call. “Come in and close the door.” He motioned her to a seat, then stood and pointed an accusing finger down at her. “We need to decide how...
The Identified Patient Pattern

The Identified Patient Pattern

Engelbert frowned, trying to understand why Pamela had been acting strangely. Her programming skills were among the best in the company. She had a way of getting things completed. That’s why he made her project lead for Uberdenke’s next UDCRM product...