Debugging System Boundaries: The Satir Interaction Model

People working with systems know the interactions between the system and its environment create a tremendous opportunity for success or failure. In computer systems the interfaces between components, utilities, other systems, and the user often contain the most...

“There-Then-Them” / “Here-Now-Us”

I’m catching up on some reading this week, and I just read Willem’s disagreement with Jerry’s thoughts. Truth be known, I agree with both Jerry and Willem. Why I Can Agree Jerry’s example of here-now-us related to a client’s problem....

Context Switching – Congruent Action

Managers get a bad rap when conversation turns to context switching. Johanna Rothman indicates they may have forgotten what development is like. Tom DeMarco in Why Does Software Cost So Much (If We Did Only One Thing to Improve …) states “I’ve come...

The Art of Problem Solving

A puzzle is a problem that one cannot solve because of a self-imposed constraint. Creativity is shackled by self-imposed constraints. Therefore, the key to freeing it lies in developing an ability to identify such constraints and deliberately removing them. Russell...

Says Who?

… in every problematic situation there is a set of relevant facts of the case. Some of these usually appear to be obvious. The more obvious such a fact appears to be, the more intensely its truth should be investigated. Russell Ackhoff “This system must...

So What's the Problem?

George called this week. The systemic solution loop in Shifting the Burden has taken over and he’s making the modifications requested by the users. Along the way, he’s read about himself, and has this to say about How Did This Happen? and Shifting the...