©2007, 2009 Don Gray and Jerry Weinberg Engelbert watched Pam nervously chew on her knuckle as she stood in the door of his office, answering his call. “Come in and close the door.” He motioned her to a seat, then stood and pointed an accusing finger down at her. “We need to decide how you’re going to explain what happened with the UDCRM release”, he said. “You’ve managed to upset everyone. Sharkey told the CEO the customers are screaming because we can’t ship on time.

©2006 Don Gray and Jerry Weinberg Engelbert frowned, trying to understand why Pamela had been acting strangely. Her programming skills were among the best in the company. She had a way of getting things completed. That’s why he made her project lead for Uberdenke’s next UDCRM product release. With only two weeks left until the ship date, Pamela’s personality had shifted. Normally calm and composed, she had been seen crying after meetings. Occasionally he could hear her screaming at the programmers working for her. Something