Shifting the Burden – Whose Monkey is it?

Shifting the Burden – Whose Monkey is it?

© Don Gray, 2005 – 2006 “Repeatedly curing a system that can cure itself will eventually create a system that can’t.” – Marvin’s Second Great Secret, Jerry Weinberg “Don, the software’s locked up again! Can you come up here tomorrow and fix it?” George was...
How Did This Happen?

How Did This Happen?

© Don Gray 2005, 2010 It was Saturday afternoon when the house phone rang.  “Don, this is John. I know we haven’t talked in 10 years, but I have a client who has a problem.” In 20 years I’ve never had a client call and say “Don, things are going great! Why don’t we...