When we flip the safety discussion over, we find trust. When I trust you I provide the safety you need to take risks and speak your truth without fear of ridicule, rejections or retribution. What Does Trust Mean? I like to use the following four beliefs I learned from...
It all started with a tweet I posted: “Why” questions trigger feelings bypassing data input and thinking. #dontdothat As this got retweeted, interesting questions started coming my way: What about the Five Whys? Do you have data? What is your context? All...
Faithful reader Jim Bullock (jbullock_at_rare-bird-ent.com) had the following comments about Getting To Language. Your diagram is interesting, at least two ways. First, when you’re not doing email (or phone) there are more “channels” than simply...
Albert has an interesting job. He takes the manufacturing software the plant operators use, and creates simulation software to train operators. I started working with him when his company selected some new software, and he needed suggestions on how to do things like...
People working with systems know the interactions between the system and its environment create a tremendous opportunity for success or failure. In computer systems the interfaces between components, utilities, other systems, and the user often contain the most...