Communication Disconnects

Communication Disconnects

© Don Gray 2007-2017 “Why doesn’t my manager listen when I explain the details?” “Why doesn’t the developer just give me what I ask for?” If you’ve ever heard these complaints—or made them–you’re not alone.  Questions like...

Intake: Abstracting and Represenational Systems

We take in information from our environment in discrete steps. We abstract from the continuous data streams (aka “The Real World”) in the following order: Something happens (Event) We sense what happens (Object) We recognize what happens (Description) We...