Posts

So What's the Problem?

/
I would say that the root of the problem or "cause" was the pure and simple fact, that a poor decision was made to "band aid" a poorly designed system. If the correct decision was made in February of 2004 ...

So, What is a System?

/
I'm working backwards. I started this entry on defining change. Then I realized change can't exist without systems. So, what is a system? I like the following (heavily inspired by Systems Thinking Basics: From Concepts to Causal Loops)

Learning to Change

/
In Changing Quicker we looked at reducing or removing system delays to reduce the time delay between realizing a change needs to be made, and when the change's effects occur. Another way to change quicker involves learning to change. Learning is a process that depends on experience and leads to long term changes in behavior potential.

Shifting the Burden - Whose Monkey is it?

/
“Don, the software’s locked up again! Can you come up here tomorrow and fix it?” George was on the other end of the conversation. George and I had started working together when his employer moved a production line from Florida to Virginia.

How Did This Happen?

/
I’m not surprised when the first words I hear are “Something’s wrong, can you come and take a look?” What did surprise me was Saturday and at home.

Liar's Contest

/
Sharkey, the sales VP of UberDenke Software Products, firmly believes he needs to have the next release of the UDCRM product in three months. Engelbert, the software engineering VP, estimates a minimum of twice that long - six months - to implement all the new features. During the discussion, Sharkey drops some thinly veiled threats: